Frequently asked questions

Answers about Jubiloo paint-your-own plaster kits, personalised party favours, delivery and ordering in South Africa.

A Jubiloo paint-your-own plaster kit is a creative activity kit with a plaster piece to decorate. Our kits are designed for kids, gifts, parties and celebrations, including birthday party favours, baby showers and gender reveals. Our guide explains what a plaster painting kit is in more detail.
Kit contents vary by product and are shown on the relevant product page. Please check the product description before ordering for the exact plaster item, paint, brush, instructions and any other included items.
Jubiloo kits use a vivid water-based paint range that suits beginners and more confident creators alike. The paint is non-toxic and suitable for children when used as intended and with appropriate adult supervision. It cleans relatively easily from hands and work surfaces, and our white paint is non-yellowing so painted designs stay bright. Paint should not be eaten or placed in the mouth.
Jubiloo kits are not suitable for children under 3 years old. Please check the individual product page for any specific age guidance and ensure that children use their kit with appropriate adult supervision.
Children should use Jubiloo kits only as intended and with appropriate adult supervision. Please follow the instructions and warnings supplied with the kit. Products are not intended to be eaten or placed in the mouth. Stop using an item and contact us if it appears damaged or unsafe.
Yes. Jubiloo kits can be ordered for birthday parties, baby showers, gender reveals, classrooms and other group celebrations. Contact us before ordering if you need a larger quantity, have a specific event date or need help choosing the right option.
Yes. Jubiloo offers personalised bubble-letter paint kits. Check the product page for available options and enter your personalisation details carefully before placing your order. Once work on a personalised item has started, changes may not be possible.
Jubiloo delivers within South Africa using Bob Go, which may allocate a courier for your order. Delivery costs and available courier options are calculated at checkout based on your delivery address, parcel details and courier availability.
Delivery costs are calculated at checkout before payment is completed. The cost depends on your delivery address, parcel details and the courier options available through Bob Go.
No. Jubiloo is an online-only business and customer collection is not available. Orders are delivered by courier within South Africa.
No. Jubiloo currently delivers within South Africa only.
Where tracking is available, we will send the tracking information once your order has been collected by the courier. If you need help with an order, contact us with your order number.
Please contact Jubiloo as soon as reasonably possible with your order number and clear photographs of the parcel, packaging and item. We will investigate the issue and arrange an appropriate next step where needed.
Because many Jubiloo products are handmade, personalised or made to order, we do not accept change-of-mind returns for personalised or made-to-order items once production has begun. This does not affect rights that cannot lawfully be excluded for defective, damaged, incorrect or materially misdescribed items. Please read our Refund Policy or contact us before returning anything.

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