Privacy Policy

Last updated: 9 August 2026

1. Introduction

Jubiloo is an online handmade craft business based in Johannesburg, South Africa.

This Privacy Policy explains how Jubiloo collects, uses, stores and protects personal information when you visit our website, place an order, contact us or interact with us on WhatsApp, email or social media.

Jubiloo processes personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information Officer

The Information Officer for Jubiloo is:

Remon Geyser
Email: info@jubiloo.co.za

Please contact us using this email address if you have a privacy question, want to access or correct your information, or want to object to certain processing.

3. Information we collect

Depending on how you use Jubiloo, we may collect:

• Your name and surname
• Email address
• Phone number
• Delivery address
• Order details, including products, quantities and personalisation details
• Communications you send to us by email, WhatsApp, contact forms or social media
• Payment status and transaction reference information
• Website, device, browser and cookie information
• Information needed to investigate a delivery, refund, product or customer-service query

We do not intentionally collect personal information directly from children. Orders must be placed by an adult or parent/legal guardian.

4. Why we use your information

We use personal information to:

• Process and fulfil orders
• Arrange delivery and provide tracking where available
• Communicate about orders, delivery, product questions and customer support
• Process payments and prevent fraud
• Personalise products where requested
• Improve our website, products and customer experience
• Meet legal, accounting, tax and record-keeping obligations
• Send marketing only where permitted and where you have consented or are an existing customer who has not opted out

5. Who we share information with

We share personal information only when necessary to operate Jubiloo, including with:

• Bob Go and the courier allocated to your delivery, to arrange and fulfil delivery
• Our payment provider, to process payment securely
• Website hosting, WordPress, WooCommerce, email, website-support and security service providers
• Professional advisers, regulators, law-enforcement authorities or other parties where required by law or necessary to protect Jubiloo’s rights

We do not sell customer personal information.

6. Payments

Jubiloo does not store full card or banking details where payment is processed by a third-party payment provider.

Payment providers process payment information in accordance with their own privacy and security terms. Please review the relevant payment provider’s policy before completing payment.

7. Cookies and website information

Our website may use cookies and similar technologies to make the website work properly, remember cart and checkout activity, improve security and understand website use.

Necessary cookies may be required for core website functions such as WooCommerce cart and checkout.

If we add optional analytics, advertising or social-media cookies, we will update this policy and obtain consent where required before using them.

You can usually control or delete cookies through your browser settings. Disabling necessary cookies may affect website functionality.

8. How long we keep information

We keep personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including order fulfilment, customer support, delivery queries, legal, tax, accounting and record-keeping obligations.

When information is no longer required, we will delete it, anonymise it or securely store it only where retention is required by law.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No website, email system or internet transmission can be guaranteed completely secure. Please do not send unnecessary sensitive information to us by WhatsApp, email or social media.

10. Your rights

Subject to applicable law, you may request to:

• Know whether we hold personal information about you
• Access or correct your personal information
• Request deletion of information where we no longer have a lawful reason to keep it
• Object to certain processing of your information
• Withdraw marketing consent or unsubscribe from marketing communications

To make a request, email info@jubiloo.co.za.

You may also complain to the South African Information Regulator if you believe your privacy rights have been infringed.

11. Marketing

We will not use your contact details for marketing in a way that is prohibited by POPIA.

You can opt out of marketing messages at any time by using the unsubscribe option, replying with an opt-out request, or emailing info@jubiloo.co.za.

Order updates, delivery notifications and customer-service messages are not marketing messages.

12. International services

Some of the service providers used to operate Jubiloo may store or process information outside South Africa. Where this happens, we will take reasonable steps to ensure that personal information is handled with appropriate protection.

13. Changes to this policy

We may update this Privacy Policy when our business practices, website tools or legal obligations change. The latest version will always be available on this page.

14. Contact

For privacy questions or requests, contact:

Information Officer Email: info@jubiloo.co.za