Last updated: 9 August 2026
Jubiloo currently delivers within South Africa only.
Customer collection is not available.
Jubiloo uses Bob Go to arrange deliveries. Delivery costs and available courier options are calculated at checkout based on the delivery address, parcel details and courier availability.
The applicable delivery charge is shown before payment is completed.
Many Jubiloo items are handmade, personalised or made to order.
For in-stock standard items, we aim to dispatch orders within 1–2 working days after payment has been received.
For personalised or made-to-order items, we aim to dispatch within 3–5 working days after payment and all required personalisation details have been received and confirmed.
Working days exclude weekends and South African public holidays.
If an order needs more time than expected, we will contact you using the details supplied with your order.
Bob Go may allocate a courier to deliver your parcel. Once your order has been collected by the courier, delivery timing is managed by that courier and may vary according to the delivery area, courier capacity, weather, public holidays or other circumstances outside Jubiloo’s reasonable control.
Where tracking is available, we will share the tracking information with you.
Delivery estimates are not guaranteed. If you need an item for a specific birthday, baby shower, gender reveal or other event, please order as early as possible and contact us before ordering if timing is important.
Please provide a complete and accurate delivery address, postal code and contact number.
You are responsible for ensuring that someone is available to receive the parcel where required by the courier. Jubiloo is not responsible for delays or additional courier charges caused by an incorrect address, incorrect contact details, an inaccessible delivery location or repeated failed delivery attempts.
If a delivery address needs to be changed after an order has been placed, contact us immediately. We cannot guarantee changes once an order has entered production or been handed to the courier.
If your parcel is delayed, appears lost or arrives with a problem, contact us at info@jubiloo.co.za or WhatsApp +27 68 644 1668 with your order number.
We will reasonably assist by checking the shipment with Bob Go and the allocated courier.
If an item arrives visibly damaged, incorrect or incomplete, please contact us as soon as reasonably possible and include clear photographs of the parcel, packaging and item. Prompt notice helps us investigate the issue and, where relevant, submit a courier claim.
Nothing in this policy limits rights that cannot lawfully be excluded.
Do not send an item back without contacting Jubiloo first.
Customer collection is not available, and any approved return or replacement collection will be arranged directly with Jubiloo. Please read our Refund Policy for more information.
For delivery questions, contact:
We love hearing from customers and typically respond within one business day.